Business & Supplier Manager vacancies in MSD


Job: Business & Supplier Management
Job Title:Assoc. Dir, Business & Supplier Mgmt
Primary Location: APAC-IN-HR-Gurgaon
Employee Status: Regular
Number of Openings: 1

Position Description :
Reporting to the Director of Supplier Management and Governance: Primary areas of responsibility include developing and maintaining relationships with preferred suppliers off shore IT teams, monitoring operational performance of the suppliers in relation to contract terms, conducting ongoing supplier audits to ensure compliance with contract and policy obligations. Additionally, assume operational responsibility for various SM&G activities.


  • Establish and maintain relationship with internal technology teams and external IT partners
  • Identify opportunities and drive operational efficiencies
  • Execute audit plan items for Managed Services Providers
  • Work with MCAAS (internal audit group) to facilitate corporate audits
  • Perform spot supplier audits ensuring contractual and policy compliance
  • Understands IT partner capabilities and able to connect internal and external teams
  • Facilitate Service Level Agreement (SLA) negotiations for internal and/or external technology deliverables
  • Actively participate in SM&G Governance and review sessions
  • Monitor and continuously improve the quality of the relationship between MSD and suppliers
  • Participate in supplier performance audits (financial, regulatory, technical, security, risk,etc.)
  • Partner with MSD IT stakeholders to ensure the overall supplier effectiveness

Qualifications, Experience, Skills:

  • Bachelor’s degree
  • ITIL certification preferred
  • Excellent interpersonal and communication skills
  • Proactive and results oriented
  • Self-starter and requires minimal level of supervision
  • Experience working in a cross-functional and global team environment
  • Client relationship management experience; ideally includes external supplier management
  • Experience developing relationships with and ensuring the appropriate level of participation of key client stakeholders and client executives
  • Experience developing and reviewing RFPs/RFIs, negotiating contractual terms, oversight of vendor fulfillment of contractual responsibilities, evaluation of policy and procedure adherence, and monitoring service level agreement performance

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Business & Supplier Manager vacancies in MSD

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